Your Privacy Is Our Priority

1Purpose of This Policy

fz77 ("we", "us", "platform") operates a safe and transparent online gaming service for users in Bangladesh. This privacy policy explains how we collect your personal information, the purposes for which we use it, who we share it with, and how we keep it secure.

By using our website fz77.cam or registering an account, you fully accept the terms of this privacy policy. If you do not agree with this policy, please stop using our services.

This policy applies to all fz77 services and gaming sections — slots, cricket betting, fishing games, and live casino — as well as any part of the website.

2Information You Provide Directly

When you create an account on fz77 or use our services, we collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Residential address (including country and city)
• National ID or passport details (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Messages and information provided through live chat or email support

3Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device identification data
• Browser type, operating system, and device type
• Login and logout times and session information
• Gaming history — bets, wins, losses, and transaction details
• Browsing behavior collected through cookies and similar tracking technologies
• How long you stayed on the site and which pages you visited

4Information Received from Third Parties

In some cases we may receive information from trusted third parties — such as payment processors or identity verification agencies. This information may be combined with information we already hold and is used in accordance with this privacy policy.

5Primary Purposes of Use

We use your information for the following reasons:

• To create and manage your account and confirm your identity
• To process deposits, withdrawals, and other financial transactions
• To provide gaming services, bonus offers, and promotional benefits
• To prevent fraud and money laundering (AML/KYC obligations)
• To provide 24/7 support in Bengali and resolve complaints
• To ensure responsible gaming and monitor excessive gaming behavior

6Secondary Purposes of Use

With your consent, we may also use your information for the following purposes:

• To notify you by email about new promotions, bonuses, or updates
• Analysis to improve service quality and test new features
• Personalized game recommendations based on your preferences
• Diagnosing technical issues and conducting security checks

You can unsubscribe from marketing communications at any time — by contacting us directly at [email protected] or through our live chat.

7Who We Share Information With

fz77 does not sell or rent your personal information. However, we may share information in the following circumstances:

• Payment Processors: Necessary information is shared with the relevant payment service providers to complete bKash, Nagad, Rocket, Upay, and bank transactions.
• Identity Verification Services: With trusted verification agencies to complete the KYC (Know Your Customer) process.
• Game Software Providers: With game companies that receive limited technical data necessary for operating games.
• Legal Obligations: With relevant authorities in response to court orders, government investigations, or legal requirements.
• Business Succession: With new ownership in the event of a merger or acquisition of fz77, subject to this privacy policy.

8Agreements with Third Parties

We enter into strict data protection agreements with the third parties we share information with. These agreements ensure that they use your information only for specified purposes and follow appropriate security measures.

9Security Measures

fz77 uses industry-standard security technology to keep your information protected:

• SSL Encryption (SSL/TLS): All our web communications are secured with 256-bit encryption.
• Data Encryption: Sensitive information — such as passwords and payment details — is stored on servers in encrypted form.
• Firewall and Intrusion Detection: Advanced cybersecurity measures to prevent unauthorized access.
• Regular Security Audits: Periodic assessments are conducted to identify system vulnerabilities.
• Access Controls: Only authorized staff can access personal information on a need-to-know basis.

10Data Retention Period

We retain your information while your account is active. Even after an account is closed, information may be retained for the following reasons:

• To meet legal obligations and regulatory requirements
• To maintain records of financial transactions
• To preserve evidence for resolving fraud or disputes
• To maintain self-exclusion records for enforcing responsible gaming guidelines

When information is no longer needed, it is securely deleted or anonymized so that identifying details are removed.

11What Cookies Are and Why We Use Them

Cookies are small text files that our website stores in your browser. fz77 uses the following types of cookies:

• Essential Cookies: These ensure the core functionality of the platform — managing login sessions, security checks, and payment processing. They cannot be disabled.
• Functional Cookies: These save your preferences — such as language selection and layout settings.
• Analytics Cookies: These help monitor site usage and improve our services. This data is used in aggregate form.

You can control most cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

12Your Data Rights

As a user of fz77, you have the following rights:

• Right of Access: The right to know what information we hold about you. Submit a request and we will provide the information within the specified timeframe.
• Right to Rectification: If your information is inaccurate or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your data be deleted — however, this may not be fully possible if legal obligations exist.
• Right to Object: The right to object to marketing communications or personalized advertising.
• Data Portability: The right to request that your information be provided in a structured, common format.
• Withdrawal of Consent: The right to withdraw consent at any time for processing carried out on the basis of your consent.

To exercise these rights, contact us directly — at [email protected] or through our 24/7 live chat.

13Information of Those Under 21

fz77 is a service intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.

We take age verification steps at the time of registration. If we become aware that a person under 21 has an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please contact us.

14International Data Transfers

Some of fz77's technology partners and game providers operate outside Bangladesh. As a result, your information may be transferred to other countries. Whenever this occurs, we ensure that the receiving party follows appropriate data protection standards.

We enter into data protection agreements with all third-party providers to ensure the security of your information — regardless of where it is stored or processed.

15Process for Changes

fz77 may update this privacy policy from time to time — in response to changes in services, new legal requirements, or improved security practices. For significant changes, we will notify you by email or display a clear notice on the platform.

Continued use of the service after changes have been made indicates that you have accepted the updated policy. We therefore recommend reviewing this page regularly.